Refund policy

Last Updated: 17 September 2025

At Woof Blends, your satisfaction is our priority. We take great care in ensuring the safety, quality, and effectiveness of our dog supplements. This Refund & Return Policy outlines the terms and conditions for requesting returns, refunds, or exchanges, in compliance with the Singapore Consumer Protection (Fair Trading) Act (CPFTA), Personal Data Protection Act (PDPA), and Google Shopping requirements.

By purchasing from our website, you agree to the terms stated below.

1. General Return Eligibility

For health and safety reasons, returns are accepted under specific conditions only:

  • Items must be unused, unopened, and sealed in their original packaging.
  • Products must be returned within 14 business days of delivery.
  • A valid order number or receipt is required.
  • Returned items must be in resalable condition (free from damage, tampering, or contamination).

Opened or partially used supplements are not eligible for returns due to hygiene and regulatory restrictions.

2. Non-Returnable and Exempt Items

Certain products cannot be returned, including but not limited to:

  • Opened supplement bottles, jars, or packs.
  • Items purchased during clearance or promotional sales (unless defective).
  • Gift cards, vouchers, or downloadable products.
  • Free samples or promotional items.

3. Defective, Damaged, or Incorrect Orders

If your product arrives damaged, defective, or not as described, please contact us within 48 hours of receiving your order.

We may request supporting evidence such as:

  • Photos of the damaged or incorrect product.
  • Images of the shipping box/packaging.

Depending on your case, we will provide:

  • A free replacement, or
  • A full refund (including shipping, if our error).

4. Refunds

  • Once your return is received and inspected, we will notify you of the status.
  • If approved, your refund will be processed within 7 business days.
  • Refunds will only be issued to the original payment method used at checkout.
  • Shipping charges are non-refundable unless the return is due to our mistake.

5. Exchanges

We only replace products if they are defective, damaged, or wrongly shipped. Due to hygiene standards, we cannot exchange supplements for different flavors, sizes, or formulations if the product was delivered correctly.

6. Return Shipping

  • Customers are responsible for return shipping costs (unless defective/incorrect).
  • Use a trackable shipping service or courier with proof of delivery.
  • We are not responsible for items lost or damaged during return transit.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank or credit card account.
  2. Contact your payment provider (processing times may vary).
  3. If the issue persists, contact us at support@woofblends.sg

8. Bulk Orders & Wholesale Purchases

For bulk or wholesale supplement orders, returns and refunds may be subject to additional conditions or agreements. Please contact us before placing large-volume orders.

9. Subscription Orders (If Applicable)

  • Subscription or auto-ship purchases follow the same return/refund rules as single orders.
  • You may cancel your subscription anytime, but cancellations made after an order is processed will apply from the next cycle.

10. Customer Responsibilities

To ensure smooth processing of returns and refunds, customers must:

  • Provide accurate delivery and contact information at checkout.
  • Inspect the order upon delivery and report issues promptly.
  • Follow return instructions provided by our team.

11. Quality & Safety Assurance

  • Every supplement we sell is carefully sealed, labeled, and inspected before dispatch.
  • For safety reasons, we cannot re-stock or resell returned supplements unless unopened and sealed.
  • This protects all customers and complies with Singapore’s food safety and product integrity standards.

12. Compliance & Fair Practices

This policy is designed to:

  • Comply with Singapore’s CPFTA and AVS (Animal & Veterinary Service) standards.
  • Meet Google Merchant Center’s requirements for clear, transparent return/refund terms.
  • Provide fair remedies to customers while protecting health and safety standards.

We reserve the right to refuse a return if it does not meet the above criteria.

13. How to Request a Return or Refund

To initiate a return or refund request, please contact us with your order number and details at:

Registered Company Name: Woof Blends Pte Ltd

UEN: 202332363Z (Registered in Singapore)

Address: 8 Burn Road#08-02, Singapore 369977, Singapore

Email: support@woofblends.sg

Business Hours: 9 AM - 6 PM (Mon - Fri), (GMT+08:00) Singapore Standard Time (Singapore)

Our support team will respond within 24 hours with instructions.