Payment Policy

Last Updated: 17 September, 2025

At Woof Blends, we strive to make your payment process secure, transparent, and hassle-free. This Payment Policy explains the terms, accepted payment methods, billing procedures, and related information for all orders placed through our website.

By completing a purchase on our website, you agree to this Payment Policy.

1. Accepted Payment Methods

We accept the following payment options for purchases within Singapore:

  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Google Pay, Shop Pay, Union Pay
  • Other Secure Payment Gateways displayed at checkout

Note: We currently do not accept cash on delivery (COD) or third-party cheques.

2. Currency

  • All transactions are conducted in Singapore Dollars (SGD).
  • Prices displayed on the website are in SGD and include applicable Goods and Services Tax (GST) where required.

3. Payment Security

  • All payments are processed through PCI-DSS compliant payment gateways to ensure your financial data is protected.
  • We do not store credit card information on our servers.
  • Secure encryption protocols (SSL) are used to protect all transactions.

4. Billing & Verification

Your billing information must match the information on your payment method.

Orders may be subject to verification to prevent fraud, including:

  • Confirming billing and shipping details
  • Contacting you for order clarification

Orders failing verification may be canceled, and the payment will be refunded.

5. Payment Authorization

  • Payment will be authorized and captured once your order is confirmed.
  • If your bank or payment provider declines the transaction, your order will not be processed until payment is successful.

6. Taxes & Duties

  • Prices include Singapore GST where applicable.
  • As we ship only within Singapore, no additional import taxes or duties apply.
  • Customers are responsible for verifying that GST is included in the final checkout total.

7. Refunds & Cancellations

  • Refunds for canceled orders or returned products will be processed to the original payment method only.
  • Refund timelines may vary depending on your bank or payment provider. Typically, refunds are processed within 7 business days (Mon - Fri).
  • Orders may be canceled within 12 hours of placement if not yet shipped. After shipment, cancellations are handled according to our Refund & Return Policy.

8. Payment Disputes

  • Any disputes regarding payment should be raised with us within 3 working days of the transaction.
  • Contact our support team with your order number, payment details, and issue description.
  • We will work to resolve the dispute promptly and transparently.

9. Security & Fraud Prevention

  • We use advanced fraud detection tools to monitor unusual transactions.
  • Orders suspected of fraudulent activity may be canceled or put on hold for verification.
  • Attempting fraudulent transactions may result in legal action.

10. Payment for Subscriptions or Auto-Renewals (If Applicable)

  • For subscription products, recurring payments will be charged automatically at the start of each subscription cycle.
  • You will receive a notification before each charge.
  • Subscriptions can be canceled at any time before the next billing cycle, subject to our Refund & Return Policy.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing information at checkout
  • Ensuring sufficient funds or credit availability
  • Protecting login credentials for payment accounts

12. Contact Us

For payment-related questions or assistance, please contact our support team:

Registered Company Name: Woof Blends Pte Ltd

UEN: 202332363Z (Registered in Singapore)

Address: 8 Burn Road#08-02, Singapore 369977, Singapore

Email: support@woofblends.sg

Business Hours: 9 AM - 6 PM (Mon - Fri), (GMT+08:00) Singapore Standard Time (Singapore)